Privacy Policy
Your Privacy Matters to Us
This policy explains how GoGo Vans collects, uses, and protects your personal information when you use our services.
- •Contact information
- •Delivery addresses
- •Payment details
- •Booking history
- •Process deliveries
- •Send updates & tracking
- •Improve services
- •Legal compliance
- •Access your data
- •Request deletion
- •Correct information
- •Data portability
- •Encrypted storage
- •Secure transmission
- •Limited access
- •Regular audits
Definitions
- "Personal Data"
- Any information relating to an identified or identifiable natural person.
- "Processing"
- Any operation performed on personal data, including collection, storage, use, and deletion.
- "Data Controller"
- GoGo Vans Limited, which determines the purposes and means of processing personal data.
Information We Collect
2.1 Information You Provide
When you use our services, you may provide us with:
- •Name, email address, and phone number
- •Pickup and delivery addresses
- •Payment information (processed securely by Stripe)
- •Communication preferences
2.2 Information Collected Automatically
We automatically collect certain information when you use our website:
- •Device information and browser type
- •IP address and location data
- •Pages visited and actions taken on our site
- •Delivery tracking data during active deliveries
How We Use Your Information
3.1 Service Delivery
We use your information to:
- •Process and fulfill your delivery bookings
- •Provide real-time tracking updates
- •Communicate about your orders (confirmations, updates, support)
- •Process payments and handle refunds
3.2 Service Improvement
We also use data to improve our services:
- •Analyze usage patterns to improve our platform
- •Optimize delivery routes and efficiency
- •Develop new features based on customer needs
Data Sharing
4.1 We Never Sell Your Data
GoGo Vans does not sell, rent, or trade your personal information to third parties for marketing purposes.
4.2 Limited Sharing
We may share your information with:
- •Our drivers (only delivery-relevant information)
- •Payment processors (Stripe) to handle transactions
- •Service providers who help us operate our business
- •Legal authorities when required by law
Response time:Within 30 days
How to request:Via account settings or email
Exceptions:Legal obligations, active bookings
Format:JSON or CSV
Data Security
6.1 Security Measures
We implement industry-standard security measures:
- •SSL/TLS encryption for all data transmission
- •Encrypted storage for sensitive data
- •Regular security audits and penetration testing
- •Access controls and employee training
6.2 Data Retention
We retain your data only as long as necessary for the purposes outlined in this policy, or as required by law. Booking records are kept for 7 years for tax and legal purposes.
Contact Information
Data Protection Officer
GoGo Vans Limited
Industrial Estate Portlaoise, Co. Laois Ireland
For data protection inquiries, please mark your subject line "GDPR Request"